Your data, treated with care.
This policy explains what we collect, why we collect it, and the choices you have over your personal information.
Last updated: July 2026
01Information we collect
We collect the information you provide when you register — such as your name, email address, phone number, and verification details for KYC — as well as the transaction records generated when you use our products. We may also collect limited technical data, like device type and app version, to keep the service secure and reliable.
02How we use your information
We use your information to operate your account, verify your identity, process transactions, secure the platform against fraud, and comply with legal and regulatory obligations. We do not sell your personal information.
03Identity verification (KYC)
To protect the community, accounts and coordinators may require progressive identity verification. This involves sharing the minimum necessary details with our verification partners, and we only hold what is required to complete and document the verification.
04How we share information
We share information only with service providers that help us operate — such as payment, messaging, and verification partners — under strict data-processing agreements. We may also disclose information when required by law or to protect the safety and rights of our users.
05Data security and retention
Financial records are stored on an append-only ledger with audit trails, and access is tightly controlled. We retain your information only as long as necessary to provide the service and meet legal requirements.
06Your choices
You can request access to, correction of, or deletion of your personal information at any time by contacting support. Withdrawing consent may affect certain features, such as identity verification or transaction processing.
07Contact us
Questions about this policy? Contact our privacy team at support@ajocloud.com, and we'll respond promptly.
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